Andrew Lansley, the Health Secretary, today announced a new system to assess success in the health service based on the quality of patient care, which will include 60 benchmarks. Read Telegraph Article in Full.
Extensive information on hospital death rates, the individual performance of surgeons and GPs and overall patient experience is to be published in order to improve standards.
Data will be published in regards to ‘Patient Experience’ – see below:
PATIENT EXPERIENCE
44 Patient experience of GP services; GP out-of-hours services; NHS dental services; hospital care (overarching indicators).
45 Patient experience of outpatient services.
46 How well hospitals respond to in-patients’ personal needs (ie basic care such as help with eating and going to the lavatory).
47 Patient experience of A&E.
48 Ease of access to GP services and NHS dental services.
49 Women’s experience of maternity services.
50 A measure of the experience of end-of-life care (by asking bereaved carers).
51 Patient experience of community mental health services.
52 Children’s/young people’s experience of health care.
Following this news, the area of monitoring patient experience, treatments, feedback and the setting and achieving of clinical audit and patient experience objectives will become of increasing focus for NHS Trusts. Whilst most Trusts already have teams in place that are experienced in clinical audit and statistical analysis, these have been predominantly focussed on gathering information from internal clinical sources. The switch in emphasis toward patient feedback will mean that processes will have to be put in place for designing and processing patient surveys in volume, whilst ensuring the quality of the data.
Formic makes it easy for NHS Trusts to collect data ‘at the point of experience’ and facilitates the delivery of highly robust, proven and fit-for-purpose solutions including solutions for Patient Experience Surveys on Tablet PC, Kiosks, Touch Screen, Web and Mobile Devices.
To find out how your NHS Hospital or GP Surgery can meet the challenge of providing openness, transparency and comparability of information to the patient, Download our FREE Whitepaper: Putting the Patient at the Centre of the NHS.
