Do you need to put patient experience at the centre of your NHS Trust?
The area of monitoring treatments, patient feedback and the setting and achieving of clinical audit and patient outcome and experience objectives is set to become an increasing focus for NHS Trusts.
Whilst your NHS Trust may already have teams in place that are experienced in clinical audit and statistical analysis, these departments have been predominantly focussed on gathering information from internal clinical sources. The switch in emphasis toward patient experience feedback will man that you will now have to put in place methods and processes for obtaining this information in volume, whilst ensuring its quality.
Formic, having worked in the NHS for nearly 20 years, believe that in order to truly capture the patient view, it is best to do so at the point of clinical delivery. This can provide fast, accurate and more results that can be turned into insight for management, action and measurable improvement.
Following the Government’s recent White Paper: ‘Liberating the NHS,’ patient experience is set to become an essential quality driver within healthcare organisations. In response we have launched free guidance on some of the issues faced by the NHS in trying to embrace a wider use of patient experience information collection. This guide also outlines innovative solutions that can support patient experience analysis.
To download a copy of our free White Paper – Putting the Patient at the Centre of the NHS. Simply complete the simple form below and click on the PDF to follow.
Your privacy – information is for internal use only and will not be passed on to any third party.
